Receptionist: There she is. OK.. What’s your name?

Leia os diálogos, para responder à questão.

Text 1: Making a doctor’s appointment

(telephone rings)

Patient: Could I make an appointment to see the doctor,

please?

Receptionist: Certainly, who do you usually see?

Patient: Dr Cullen.

Receptionist: I’m sorry but Dr Cullen has got patients all day.

Would Dr Maley do?

Patient: Sure.

Receptionist: OK then. When would you like to come?

Patient: Could I come at four o’clock?

Receptionist: Four o’clock? Fine. Could I have your name,

please?

(Nunan and Lockwood 1991)

Text 2: Confirming an appointment with the doctor

(telephone rings)

Receptionist: Doctor’s rooms, can you hold the line for a

moment?

Patient: Yes.

Receptionist: (pause) Thanks.

Receptionist: Hello.

Patient: Hello.

Patient: That’s all right … I’m just calling to confirm an

appointment with Dr X for the first of October.

Receptionist: Oh …

Patient: Because it was so far in advance I was told to.

Receptionist: I see what you mean, to see if she’s going to be

in that day.

Patient: That’s right.

Receptionist: Oh we may not know yet.

Patient: Oh I see.

Receptionist: First of October … Edith … yes.

Patient: Yes.

Receptionist: There she is. OK.. What’s your name?

Patient: At nine fift…

Receptionist: Got it got it.

(Burns, Joyce and Gollin 1996)

(Carter, Ronald et al. Telling tails: grammar, the spoken language and materials development. In Tomlinson, B. (ed). Material Development in Language Teaching. Cambridge: CUP. 1998/2011. Adaptado)

Compare the two dialogues. A feature that marks the second dialogue off as naturally occurring discourse is the presence of