Questão FC171128
Businesses are starting to introduce new options for tipping at self-checkout machines, putting even more pressure on customers amid rising inflation costs. Despite having zero int
Interpretação de Textos (Understanding)
CEBRASPE (CESPE) · 2024
Business owners believe that the prompt for a tip can boost staff pay and increase gratuities — but customers are questioning where and to whom the extra cash is going, considering self-checkout is done by the customers themselves. “They’re cutting labor costs by doing self-checkout. So what’s the point of asking for a tip? And where is it going?” are some of the questions customers ask. But tipping researchers claim this is a way for companies to put the responsibility of paying employees on the customer rather than increasing employee salaries themselves. Self-tipping is viewed by many customers as a way to guilt-trip the person into tipping on something when they typically wouldn’t.
Many companies told the Journal that these tipping prompts are optional, and the extra gratuity is split between all employees. However, experts say that tips at a self- checkout machine might never even get to an actual employee since protections for tipped workers in the federal Fair Labor Standards Act don’t extend to machines.
Internet: <https://nypost.com> (adapted).
Tipping at self-checkout machines have become mandatory in most places like coffee shops, bakeries, airports, and sports stadiums.
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Comentário: A afirmação está errada porque, segundo o texto, as opções de gorjeta em máquinas de autoatendimento são apresentadas como opcionais, ou seja, não são obrigatórias. Os estabelecimentos, como cafeterias e estádios, oferecem a possibilidade de deixar uma gorjeta, mas os clientes têm a liberdade de decidir se desejam ou não contribuir. Além disso, o texto menciona que muitos clientes questionam o propósito de dar gorjetas em situações onde não há interação com os funcionários, o que reforça a ideia de que a prática não é mandatória.
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