Questão FC171129
Businesses are starting to introduce new options for tipping at self-checkout machines, putting even more pressure on customers amid rising inflation costs. Despite having zero int
Interpretação de Textos (Understanding)
CEBRASPE (CESPE) · 2024
Business owners believe that the prompt for a tip can boost staff pay and increase gratuities — but customers are questioning where and to whom the extra cash is going, considering self-checkout is done by the customers themselves. “They’re cutting labor costs by doing self-checkout. So what’s the point of asking for a tip? And where is it going?” are some of the questions customers ask. But tipping researchers claim this is a way for companies to put the responsibility of paying employees on the customer rather than increasing employee salaries themselves. Self-tipping is viewed by many customers as a way to guilt-trip the person into tipping on something when they typically wouldn’t.
Many companies told the Journal that these tipping prompts are optional, and the extra gratuity is split between all employees. However, experts say that tips at a self- checkout machine might never even get to an actual employee since protections for tipped workers in the federal Fair Labor Standards Act don’t extend to machines.
Internet: <https://nypost.com> (adapted).
It can be inferred from the text that tipping reseachers and some customers suspect that the tips given through self-checkout machines will never reach the employees.
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Comentário: O texto menciona que especialistas em gorjetas acreditam que os pagamentos feitos por meio de máquinas de autoatendimento podem não chegar aos funcionários reais. Isso se deve ao fato de que as proteções legais para trabalhadores que recebem gorjetas não se aplicam a transações realizadas em máquinas. Portanto, a inferência de que tanto pesquisadores quanto alguns clientes suspeitam que as gorjetas dadas nessas máquinas podem não ser repassadas aos empregados está correta, validando a afirmação como "Certa".
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